Arista Reader

Support

A little help with your label companion.

Email support@arista-reader.com or use Profile → Settings → Send feedback in the app. Include your device model, iOS or iPadOS version, app version and what happened. Please leave passwords and payment details out of your message.

Get started

1. Open Profile and tap Add ingredients.
2. Choose an allergy-related, dietary, preservative or additive preset, or search the catalogue. Check the preset contents and refine your list. Use Avoid or Look for to set each ingredient's intent.
3. Open Scan and choose Camera or Photo. Arista Reader checks every selected ingredient.
4. Save a completed result to keep its matches and available label image on this device.

Does scanning need the internet?

The catalogue is bundled, and text recognition and matching run on your device. Scanning works offline. Signing in, syncing profiles, updating the catalogue and App Store purchases need a connection. A download failure does not erase your retained catalogue.

The camera is unavailable or the label is hard to read

Choose Photo to import a clear label image. For camera access, check Arista Reader in your device’s Settings → Privacy & Security → Camera. Keep the label in focus and evenly lit. You can adjust your selected ingredients in My ingredients.

What is free?

Free includes unlimited camera and photo scanning, one profile, one preset plus 10 extra catalogue ingredients, and unlimited local saves. You can refine the preset and change selections any time. Pro adds unrestricted ingredient selection, multiple profiles, and custom ingredients and aliases. Current monthly and yearly prices appear in the app before purchase.

Restore, cancel or manage a subscription

Open Profile → Settings → Arista Pro and choose Restore purchases or Manage subscription. Use the Apple Account that made the purchase. Cancelling keeps access through the paid period or trial. Eligible new subscribers can try Pro free for 14 days; Apple shows the renewal price before purchase. When access ends, your lists stay stored, and you can choose one preset plus 10 extras to keep scanning for free. Existing pre-change selections keep their coverage. For a refund request, visit Apple's Report a Problem.

Where are my saved scans?

Saved scans stay on the device where you saved them. Signing in syncs profiles and custom ingredients, not saved scans or images. Pro expiry does not delete your existing saves. Swipe left on a saved scan, or open it and choose Delete scan, to remove it and its stored images.

Delete an account or request your information

Open Profile → Account → Delete account. You may need to sign in again. Account deletion removes synced account data and local profiles and scans on that device. It does not cancel an Apple subscription. If you cannot access the app, email privacy@arista-reader.com from the address associated with your account so we can verify and help with your request.

See the Privacy Policy and Terms of use for full details.